I wanted to address and hopefully clarify some confusion and misinformation floating around the blogosphere this week regarding fees/options for the display of the Martindale-Hubbell Peer Review Rating in 2010.

Starting in January of 2010, the Martindale-Hubbell Peer Review Rating will not be displayed on the profiles of lawyers at business to business law firms that are not members of martindale.com. These lawyers are free to promote their rating in their own marketing materials and on their own Web sites regardless of whether or not they subscribe to Martindale-Hubbell – however, a subscription will be needed to display the rating on the martindale.com web site.

The Peer Review Rating is a service that Martindale-Hubbell provides to the Bar.  We know that law firms and lawyers, both private practice and in-house counsel, value this service very highly. Lawyers are objectively rated by peers and receive a rating whether or not they or their firm maintains a paid listing on martindale.com.

Separately, this past summer, we piloted an “Individual Lawyer Package” program. This special program enabled lawyers who see value in Martindale-Hubbell at non-subscribing business to business law firms to benefit from the visibility and the resources available at martindale.com. The Individual Lawyer Package included a full listing and ratings display on the profile for an introductory price of $1,200 (discounted to $599 for the trial). We are evaluating the results of this offer to determine if, and at what price point, to offer a similar package in 2010. Some have confused this $599 pilot program offering as a “replacement” for our standard $59 ratings display fee – this is not the case.

LexisNexis has a strong commitment to the mission of the Martindale Hubbell Peer Review Ratings. Please note that nothing has changed for those law firms already benefiting from a subscription to martindale.com or lawyers.com.

I hope that this post clears things up a bit – and feel free to contact me with any questions…

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20KMartindale-Hubbell Connected, launched March 31 with 3,000 beta users, just passed the 20,000 mark in registered, authenticated members. We are proud to say that the Association of Corporate Counsel (ACC) conference in Boston this week was integral in helping us achieve this milestone. It has been extremely gratifying to everyone on the Martindale-Hubbell team to witness the growth of the network and to hear stories from members about how the site is benefiting the legal community. Membership in Connected includes inside counsel representing more than half of the Fortune 500 as well as lawyers from 98 of the Am Law 100. Fourteen percent of our members are based outside of the U.S. and more than 575 user groups have been created within the network.

Anyone involved in the development of online networks can tell you that the “build it and they will come” adage might work in Hollywood movies but that kind of thinking won’t get you far in today’s online world. We’ve worked very hard to solicit and listen to the opinions of lawyers to help guide the development of Martindale-Hubbell Connected since well before it was launched. Literally hundreds of lawyers and legal professionals have shared their input and suggestions with us along the way and we’ve used that valuable feedback to shape and adapt the network as we’ve gone along.

While the network was originally restricted to lawyers only, we’ve heard time and again from lawyers that the people they need and want to connect with, even within the legal community, includes many roles and job titles beyond just other lawyers. Recently we began reaching out to a number of groups including law schools, law librarians as well as senior IT and marketing professionals within the legal community to invite them to join Connected. As with all prospective members, these “legal professionals” must be authenticated before they can join the network to ensure that users are who they say they are.

As my colleague, Mike Mintz put it in his September 30 blog post,

One of the prime differentiators of Martindale-Hubbell Connected from other professional and social networking networks is that we validate every user’s registration to provide a trusted community for our members. We find that by doing so the conversations are more genuine, lawyers and other legal professionals feel more comfortable participating, and the tone of the community remains professional…

If you are reading this blog there’s a good chance you work within the legal field or are well on your way to doing so. I invite you to join this community to connect, collaborate and enhance your own professional development.

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search

Here comes another post from our friends in England, this one about Lawyer Locator Services:

Anyone can look up international law firms on the internet, or check a lawyer locator service. But a name and phone number (or email address) is not enough information on which to base a professional relationship. Lawyers everywhere tend to specialise in different  areas of the law, and of course there are many different levels of skills and experience.

People need to know as much as possible in advance about the lawyer  or the law firm they’re hiring. That person could have life changing consequences in the case of many civil suits. The information a potential client needs to know includes whether a lawyer has a specialist designation, how often he or she settles out of court, how many trials have been won, how many similar cases he or she has litigated.

Lawyers offer different payment plans depending on how long and complicated a case is expected to be. Depending on the case there are matters of hourly fees, fees for the entire case, or contingency fees. These can be tough questions to answer during an initial phone call, but it is a matter that should be addressed sooner rather than later for the sake of both the lawyer and client.

Using a lawyer location service or a lawyer referral service is only the first step when potential clients need legal help. To make the best decision, they need to know more about any lawyer they consider hiring. Many law practices have websites that answer several important questions up front: whether they specialize in criminal or civil matters, the level of experience represented at the firm, and what the next step is if the potential client is interested. For international law firms and cases of international scope in particular, the ability to compare, validate and conduct research in one place  will save a lot of time.

Those seeking legal help may want the names of references. A good law firm or a successful lawyer will always have some satisfied former clients who readily agree to be their references and do not mind giving information to new potential clients. The information in even the best referral service or directory is only enough for a first step of narrowing down the list of lawyers who may be able to help. It is better for the client’s satisfaction, if the decision they make is a fully informed one.

At Martindale-Hubbell.co.uk, a lawyer locator service, we continuously try to provide useful information for international law firms. Contact us today at +44 (0)20 7347 3700 or international2@martindale.com to get listed with us.

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After twenty-four hours of traveling from Jerusalem to Boston, I am now on the floor at the Association of Corporate Counsel Annual Meeting in Boston.  The Haynes Convention Center is packed with flat screens and corporate lawyers, and I am standing in the middle of it at the LexisNexis booth with leather couches, a glass coffee table, and pimped out Connected videos playing in 4-minute loops.  Another vendor just came over to tell me she was jealous because we got the “good carpet,” and I must say, it is plush.

As the community manager for Connected, my goal at this conference is to help corporate counsel become better acquainted with online professional networking, in particular with our community.  As this is generally a new tool to the legal profession, it reminds me a bit of the mantra from Star Trek (I watched the new movie on the plane ride here and highly recommend it). As a profession we are “boldly going where no lawyer has gone before,” integrating these networks into our daily work-flow.  Us lawyers tend to be risk adverse and for a good reason:  we are the trusted advocates sworn to secrecy by ethics rules; how can we talk about what we do in these “open networks?”

The truth is there are plenty of ways for us to benefit from the available technology as we migrate from isolated problem-solving in tasks such as research, one-to-one networking, and discussions to collective solution building.  In using a community platform to cast our nets broadly we can form new relationships and find new sources of information that did not previously exist. 

A real-life example: a corporate counsel at a small 500-person technology company came to the Connected booth.

“Are you a member of Connected,” I asked him.

“No,” he said.

“Tell me about the kinds of things you do,” I said.

“Well,” he said, “we are engaged in all kinds of work: IP, employee disputes, had an interesting deal recently that happened in Australia.”

“Tell me about that,” I said.  He went on to explain all kinds of jurisdictional issues he faced, finding outside counsel on a foreign continent, and the difficulties he faced given the local nature of his company and the size of his legal department.

“Would it have been helpful to you if you had connections to a corporate lawyer in Australia who could have given you feedback?” I asked.

“Sure,” he said.

Thinking of a certain Connected member prominent in the corporate scene in Australia I went on, “what if you could have connected with a corporate counsel expert in the Outback?  What if you could have posted your jurisdictional questions on a confidential corporate counsel message board, where other corporate counsel from Australia could have commented?  Would this have been helpful to you?”

He thought about it and said, “sounds like it would.”

“Let’s get you signed up for Connected,” I said.  And that’s what it’s really all about: most of us don’t even realize how we can apply this technology to our daily work while adhering to the ethical rules of our profession.  There are many ways to do this, and just as the legal profession had to learn about email disclaimers when incorporating that technology into our daily flow, we will learn how to use networks like Connected.

If you are at the ACC Boston, stop by our booth and I’ll be happy to sign you up.  Already a member?  That’s great – let’s take a look at your profile and see if there is anything I can show you or a potential connection you can add.  Oh, and while you are here – enjoy the plush carpet, have a seat on the couch, a cup of coffee, and tell me about your work.  I’m interested to see how we can get you connected.

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Dog Food Bowl
Image by JnL via Flickr

I’ve never been a big fan of the expression “eating our own dog food.”  Tech companies in particular (see Google and Oracle) tend to overuse it to show that they believe in their products so much that they are willing to use it for themselves.  Recently though, I had the chance to try some of Martindale-Hubbell’s own dog food.

Over the past few months, my wife and I had been casually shopping for a new apartment.  As a first time home buyer, it was a scary prospect committing large sums of money in bad economy, but rates and prices were low so we figured we get acquainted with the market.  We found an apartment we liked and threw in a low offer to see what would happen.  After a few counteroffers, the sellers accepted our offer!

After the initial excitement, reality quickly set it.  We got by without a broker, but I needed a lawyer and fast.  I got recommendations from all sorts of places – friends, the sellers, real estate agents, mortgage brokers, online discussion forums, etc.  Many people try to find the cheapest lawyer to do the transaction, but my parents had lost out on tens of thousands of dollars on an apartment sale in the past because their lawyer didn’t uncover some important risks.  I was willing to pay up for the right person.

So where did I turn to vet all of these referrals?  Being a good corporate citizen, I of course turned to my sister site, lawyers.com.  If I couldn’t even find the lawyer on there, they were eliminated from consideration.  I then looked closely at the practice areas that the lawyer added to their profiles.  If residential real estate was not central to what they did, they were also eliminated.  I did not want someone who dabbled in a number of different matters and just did real estate on the side.  Of the remaining lawyers, 2 of them were AV Peer Review Rated.  I contact both of these lawyers and after speaking with some references for each, I ended up hiring Donna Glasgow.

Although I interact with lawyers more often than most people looking to hire a real estate lawyer, that still didn’t make me feel any more comfortable with the process.  While I was aware that lawyers.com had guides to help you understand your legal issues, I had never actually visited one of these guides myself.  They had one specifically called Buy and Sell a House.  I expected to find info primarily about the legal aspects of the home buying process, but instead I found dozens of useful articles covering the basics of real estate and an overview of the entire process, from deciding whether buying is right for you, to dealing with real estate agents, obtaining mortgage financing, to closing, and of course, to hiring a lawyer.  Bottom line is that I would have benefited greatly from checking this out well before even thinking about hiring a lawyer.

It may ultimately take years for me to know whether I made the right choice in hiring Donna, but so far so good, in no small part thanks to lawyers.com.

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iStock_000009274651XSmallThe following post comes to us from the merry shores of England.  Our colleagues at Martindale-Hubbell UK put together this great article and we share it here in it’s entirety:

Is merger still a choice for a law firm? - The first principle towards mergers of law firms is that it must be considered as a means to an end. Merger is a scheme which allows certain aims to be fulfilled. These aims can be linked to growth strategy, gaining market share, approaching other types of clientele, strengthening the firm, ensuring economic stability, attracting new lawyers with a specific profile, pursuing competition or a number of other goals. Normally only international law firms are seen to be merging for mutual benefits.

We set out below the economic advantages and disadvantages linked to a merger:

Advantages of merging

  • Revenues created by law firm A’s strengths compared with law firm B’s clients
  • Revenues created by law firm B’s strengths compared with law firm A’s clients
  • Revenues created by new clients that would be attracted to the new law firm created by the merger
  • Strengthening of law firms A and B’s profitable clients through greater breadth of service
  • Economies of scale with more efficient IT systems, marketing and communication libraries
  • Communication opportunities created by the merger

Disadvantages of merging

  • Loss of revenues linked to conflicts of interest between clients A and B
  • Collateral damage in human resources (loss of certain associates)
  • Loss of referrals of files by other colleagues
  • Time needed to create a new culture and working methods between two groups of people
  • Direct costs of merging- consultants, update of logos, communication tools, website, stationery, client info and more

Those who have taken part or experienced merging know that managing economic aspects is a key element in an alliance but it is not enough to ensure success. The notion of ‘risk management’ has to be applied to creating a merger because failure often leads to structure break down or a fall in partner and associate numbers.

The Red Thread

Methods exist for evaluating the likelihood of accepting the merging principle between two law firms. In a law firm, this falls under four categories:

  • Capital
  • Culture
  • Added Value
  • Profitability

Each merger will have to go through an audit taking these factors into account. At the end of the day, both firms will be able to negotiate, amend, correct, discuss various aspects, and in conclusion, accept or refuse merging. It would be better for the candidate firm to assess such a scheme about merging in order to make a final important decision.

A. Capital

Capital of a law firm is made up of:

  1. Quality of lawyers
  2. Quality of clients’ portfolio
  3. The firm’s cash reserves

B. Culture

Each lawyer and each firm impart their own culture and values. The initial difficulty found in mergers is that each other’s culture is hardly understood by partners. In fact, this phenomenon of ‘masked business culture’ implies that partners are not so committed to invest or implement the mutual business plan.
Commonly, after financial issues, the problem with ‘culture’ is the second determining factor in success or failure of merging. Do the prospective candidates speak the same language; have the same work visions, the same approach to clients and the same ideas ethically?

Business culture between ‘them’ and ‘us’ has to be handled at a partner level to create a melting pot. Associates and secretaries should also be taken into account in the evaluation.

C. Added value

1+1=3 is the mathematical formula reached by merging, which is based on the perception of added value which merger firms can offer to existing clients, prospective or potential clients, partners, and associates alike.

Individuals initiating the merging process evidently have to question the market view with regard to merging. Merging within two niche structures will not be seen in the same way between a full-service international firm and a niche structure. In some cases, merging has almost no outside impact vis-à-vis the market structure.

Does merging have a limited impact in cities, regions and on a national or international level? The link between a firm in a capital city and a firm in a province will usually go through an acquisition instead of merging. A specific type of communication can be envisaged in a capital city and a metropolitan one.

D. Profitability

Generally, profitability of a task plays a dominant role in merging, but this is not always the case. If revenues are the foundation of an argument between negotiators, it is definitive not only because lawyers have an equal importance but also because it is an issue backed by figures and therefore easier to compare.

Four Key figures to study in the merging sector are:

  1. Hours worked by partners
  2. Timetabled hours
  3. Margin calculations
  4. Partner/associate ratio (leverage)

Firms often less capable of merging with other firms due to managing issues, legal matters, finance and psychological- elements which govern the success of a business plan. Sorting legal aspects of merging or acquisition require special advice.

The assessment set out is not infallible. However, it is highly advisable to collect as much objective data as possible in order to avoid working on the basis of an emotional process. An assessment of this nature constitutes a useful way of getting candidates to co-operate. At a time when everyone is watching each other’s moves, it is important to embark with a compass on board.

At Martindale-Hubbell.co.uk, a lawyer locator service, we continuously try to provide useful information for international law firms. Contact us today at +44 (0)20 7347 3700 or international2@martindale.com to get listed with us.

Share your opinion about whether merger is still a good choice for a law firm in the comments below.  Connected members can discuss this in the community in the Law Practice Management forum.

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Experience has taught me that wisdom comes from listening to feedback. That feedback, whether positive or negative, can serve as a powerful agent of change and growth.

Today we released findings of our 2009 Online Ratings Survey. The survey was conducted earlier this year by Lightspeed Research, an independent research firm. The survey included 361 legal professionals as well as 200 small business owners and consumers.

What I found very interesting was that the survey found that 87 percent of respondents use review and ratings Web sites for personal and professional reasons, and that more than 70 percent of lawyers believe a combination of both numerical scores and narrative feedback offers the most valuable type of evaluation from review and ratings Web sites.

Lawyers are also looking for more comprehensive information, particularly from review and ratings Web sites within their own profession. Ninety percent of lawyers believe current resources available to help evaluate lawyers are not comprehensive enough, provide incomplete information, and are not specific enough or objective enough.

Bear in mind that the survey did not ask respondents for their views specifically about ratings offerings from Martindale-Hubbell. Nonetheless, we have taken their feedback and criticisms to heart and we’ve used this and other research to help guide the transformation of our own ratings programs.

Earlier this year we introduced a new Client Review feature in response to numerous conversations with corporate counsel and private individuals who told us that Client Reviews could play a critical part in selecting counsel.

Last month we announced changes to the Martindale-Hubbell Peer Review Ratings. This ratings program continues to provide a measure of both a lawyer’s General Ethical Standards and Legal Ability based on anonymous peer assessments of members of the Bar and the Judiciary. However, the Legal Ability Rating is now area-of-practice-specific and rated on a scale of one to five. In addition, basic demographic data on reviewers is aggregated and displayed along with narrative feedback reviewers wish to offer.

These changes reflect extensive research (including but certainly not limited to this recent survey) and feedback from the legal community on decision-support data they consider most useful to inform their selection of legal counsel. We continue to adapt to the changing needs of the legal marketplace and we welcome your thoughts, feedback and input every step of the way. We are listening…

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women in the law

My wife and I met when she was a freshman at Rutgers University in New Jersey.  As a student on the Douglas College campus (”place for women who are interested in a collegiate experience that includes a focus on women’s success and leadership”) she took many courses in feminist thought and women’s issues.  I was going to law school at the time and working during the day for LexisNexis as an editor.  With those credentials, as well as the being the boyfriend, I became her de facto editor on research papers.  Doing this work opened my eyes to the disadvantages women still face in the workplace and the world at large, things that as a man I never even thought about before.  Awareness for me was the first step in changing attitudes and assumptions towards women that I never even knew I had.  In the practice of law, we have a similar need to raise such an awareness so that as a profession we can move beyond currently accepted norms.

This month we are running the theme, Women in the Law. According to findings by the National Association of Women Lawyers (NAWL), graduation rates of women from law school have held steady at about 40% since 1985. Despite the large number of women lawyers entering the practice of law, “in the largest firms in the U.S., men hold 92 percent of managing partner positions, 85 percent of the seats on firm governing committees, and 84 percent of equity partnerships,” (from the 2008 Report). What accounts for the disparity? How can women gain greater parity with their male colleagues in the practice of law? That’s what this month is all about. We are going to focus on issues relevant to women lawyers, such as the pay equity, glass ceiling, and balancing work and family. Together with our Alliance Partner, NAWL, we will present their 2009 survey findings in a round-table webinar at the end of the month.

We want to hear from you on this important issue.  Post comments below about what you think the community should focus on this month.  Also, join Connected to get in on the conversation and connect with other like minded professionals.

For Connected members, you can follow these links to various places where the conversations are happening:

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A key part of Martindale-Hubbell Connected is putting the buyers and sellers of legal services together.

Law firms want to know what their potential customers need and how best to deliver it. In house counsel wants to know which law firms can deliver their needs for the best value. Everyone wants to learn more from top experts to help them do their jobs more effectively – especially in these tough economic times.

Well behind the scenes at Connected, we hear our members’ requests to learn more (to help you do more). That’s why we’re supporting a series of discussions on key issues affecting both law firms and in-house counsel led by the President of 16-year-old management consultancy ELD International, Leigh Dance. The series will begin in October and the discussion topics include:

  • Pros and cons of reducing corporate legal costs with law firm discounts
  • How law firms can resource projects better: what’s working for clients’ lately
  • Defending your corporate legal department budget:  tools and techniques
  • Tips on motivating and managing in-house lawyers in this climate
  • Where demand for legal services globally is most likely to grow (geographic regions)

Make sure you’re in the know and join the Succeeding in today’s legal market: tips for in-house counsel and law firms group today. Of course you’ll need to be a member of Connected to join in.

We hope to see you there.

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“I don’t have time for social media chatter “ is a claim often heard by many people, including lawyers  “I don’t want to know what you had for breakfast, or that you took your dog out for a walk.” The perception of the information overload social media creates is fundamentally a misconception of social media.

I am reading socialnomics, by Erik Qualman, in which he provides a few examples of the way social media can be used to help information management and overload. Taking the numerous examples Erik gives in his book, let’s translate this to the legal world: While Lawyer A is spending a lot of time networking via Rolodex (telephone) and email between meetings, setting face to face meetings scheduled over weeks and months, attending seasonal events in person, waiting for annual associations meetings to catch up with association members, Lawyer B is building deeper and quicker network on a daily basis with larger amount of people: he is walking to a meeting and connects with another lawyer who contacted lawyer B through his blog or twitter or Facebook or Connected, after reading his post and responding to it; in the elevator he checks out the status of a member of same association to learn he was promoted and send him congrats message via the site’s inmail; while he is waiting in line at the supermarket he replies a question a colleague asked on a shared group and by that enhances his reputation as an expert in his practice area. Relationship building is faster, deeper and wider. It does not replace face to face, but gives it a huge boost and accelerates the relationship to where they would be in 2 years from now had they been built using ‘offline’ tools only.

Social media looks like it is overloading us with information when in fact it provides us the tools to manage our time and make progress more quickly and efficiently.

Carlos Hernandez once told me: if the Rolodex system works for you – stick with it, but if online networking can do the same for you in third of the time, you may want to reconsider.

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