It was just a little more than one year ago that Martindale-Hubbell launched Client Review Ratings, a new service designed to enable buyers and providers of legal services to offer and benefit from anonymous client feedback on a lawyer or firm. There is no cost to either lawyers or clients to participate.
This week we passed the 10,000 mark in Client Review Ratings collected and available for use. Client Review ratings are fast becoming an industry requirement being fueled by market demand. Users want multiple perspectives and more comprehensive data on lawyer capabilities. As a reputable and credible source with a history of establishing the only lawyer to lawyer peer ratings program over 130 years ago, Martindale Hubbell is in a unique place to facilitate this new client service on behalf of lawyers and law firms and their clients.
My thanks to all of those who’ve taken the time to submit their reviews and to the team at Martindale-Hubbell who continue to coordinate the process. Martindale-Hubbell works to ensure that those submitting client review ratings have indeed been a client of the law firm or lawyer in question and that the matter or matters on which the rating is based are no longer before the courts. While no one ratings system can claim to offer the “final word” on which lawyer or law firm is best in a given jurisdiction or area of practice, they can arm potential buyers with better and more comprehensive information about lawyers under consideration.
We believe our Client Review Ratings complements our 100 year Martindale Hubbell Peer Review Ratings program and together they are an important piece of the puzzle leading to better decision making, improved outcomes for clients and better-qualified leads for lawyers and firms.