The ‘offshoring’ of legal services and support has long been touted as ‘the next big thing’, but for one global law firm it is already a fact of life. At global law firm Baker & McKenzie, vast tranches of the firm’s support functions have already been outsourced to a centralised offshore facility in the Philippines – and the firm is now offshoring some of its legal work for a key client.
Historically, justifications for the need to offshore have often centred on the need to save money – and Baker McKenzie freely admits this is a consideration. But equally importantly, the firm also claims that service standards have improved as a result of what has happened. Business processes have been reengineered to ensure they are as efficient as possible, while the firm’s smallest offices now have access to the same levels of support that were only previously available to their much larger counterparts. Given the twin benefits of reduced costs and increased service levels, what’s not to like?
Baker & McKenzie’s London Managing Partner Gary Senior outlines his firm’s initiative in an in-depth interview, as part of the martindale.com Connected ‘Legal Luminaries’ interview series. To watch the interview, click here and select ‘Offshoring legal services – lesson from a pioneer.’
To address these and other important questions, martindale.com Connected is hosting its “Legal Process Outsourcing: Ethics ↦ Efficacy” webinar on Wednesday, February 23, from 2:00 to 3:15 PM ET. The webinar is free.
The webinar faculty will include uniquely qualified speakers who will explain the attractive savings involved with LPO, as well as best practices for avoiding the considerable ethical harms of poorly executed outsourced projects. For more details and to register click here.