Hello! I’m Laxmi Stebbins Wordham, and I’m a Vice President at Martindale-Hubbell. I work with several teams of great people to develop strategy, oversee execution and make sure we keep growing and improving. As a new blogger, I hope to start and encourage thoughtful conversations about how we can make our products better.
My most recent product launch was not business-related: I’ve just returned from maternity leave after having my son Charlie. More than ever, I’m aware of how precious time is. In my work, this gives me an added incentive to help lawyers save time and focus on what’s most important.
For instance, I was inspired a couple of weeks ago when I read about Dell’s policy of engaging with bloggers and commenters, creating a conversation about their products and learning from the feedback they get.
The Wall Street Journal’s business technology blog quoted Andrew Lark, a Dell VP of communications: “Companies want to engage in a conversation with customers when they want to sell them something, but not at any other time.”
To know our customers and serve their needs, we need to keep the conversation going. That’s why I’m here, and I hope you’ll join me.